Terms of Service

1. Definitions

• "Service" means the Dinebase web application, its public booking pages, emails, SMS and APIs.
• "Customer" means the restaurant or business that subscribes to the Service.
• "User" means a person given access to the Customer's workspace (owner, manager or staff).
• "Guest" means an end customer of the restaurant who makes a reservation.
• "Guest Data" means personal data about Guests that the Customer processes through the Service.

2. Accounts and workspaces

You must provide accurate account information and keep your credentials confidential. Each workspace belongs to the restaurant, not to an individual User. The workspace owner controls who has access and at what role, and is responsible for removing access when a User leaves.

You must be at least 18 years old and authorised to bind the Customer to these terms.

Shared restaurant devices may be placed in a restricted Host View. The Customer is responsible for how shared devices are used on its premises.

3. Licence and acceptable use

We grant the Customer a non-exclusive, non-transferable right to use the Service during the subscription term, for its own restaurant operations. All intellectual property in the Service remains with [LEGAL ENTITY NAME].

Use of the Service is also subject to the Acceptable Use Policy, which forms part of this agreement.

4. The Customer's responsibility towards Guests

The Customer is the data controller for Guest Data and is responsible for the accuracy and legality of the content it publishes through the Service, including booking policies, opening hours, cancellation and no-show terms, fee amounts and confirmation email content.

[LEGAL ENTITY NAME] does not enter into any agreement with Guests about the meal, the table or the restaurant's service. A reservation is an agreement between the Guest and the restaurant.

5. Fees

Subscription fees, trials, usage-based charges and payment terms are set out in the Billing, Subscription and Refund Terms. Those terms form part of this agreement.

6. Availability and support

We aim to keep the Service available around the clock but do not guarantee uninterrupted operation. Planned maintenance, third-party outages, network failures and force majeure may affect availability. Support channels and target response times are described in the Support Policy.

The Service is a tool for managing reservations. It is not a substitute for the restaurant's own operational judgement, and it should not be relied on as the sole record of business-critical information.

7. Third-party services

The Service uses third-party providers for hosting, email, SMS, payments and maps. These are listed in the Sub-processor List. We are not responsible for the availability or acts of third-party providers beyond our own obligations under this agreement and the Data Processing Agreement.

8. Warranties and disclaimer

The Service is provided "as is". To the extent permitted by mandatory law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or that it will meet every operational requirement of the Customer.

9. Limitation of liability

Neither party is liable for indirect or consequential loss, including lost profit, lost revenue, lost bookings, lost goodwill or loss of data, except where caused by gross negligence or wilful misconduct.

Our total aggregate liability under this agreement in any twelve-month period is limited to the fees paid by the Customer to [LEGAL ENTITY NAME] for the Service during that period.

Nothing in this agreement limits liability that cannot be limited under mandatory law.

10. Term, suspension and termination

The agreement runs for as long as the Customer has an active subscription. The Customer may cancel at any time with effect from the end of the current billing period.

We may suspend access with notice where fees remain unpaid after the grace period, or immediately where use of the Service poses a security, legal or abuse risk.

On termination the Customer may export its data for 30 days. After that period, workspace data may be deleted in accordance with the Privacy Policy and the Data Processing Agreement.

11. Changes to the Service and to these terms

We may develop and change the Service. Material adverse changes to these terms will be notified at least 30 days in advance by email or in the application. Continued use after the notice period means acceptance. If you do not accept a change, you may terminate before it takes effect.

12. Governing law and disputes

This agreement is governed by the laws of Sweden, excluding its conflict of law rules. Disputes shall be settled by the District Court of [CITY], Sweden.

13. Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS]. General and support enquiries: [SUPPORT EMAIL]. Privacy enquiries: [PRIVACY EMAIL].